▾ What is MDLIVE?
With MDLIVE, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*
▾ Is MDLIVE appropriate for every medical condition?
No. MDLIVE is designed to handle non-emergency medical issues. You should not use MDLIVE if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While MDLIVE is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
▾ What are the most common conditions you treat?
Our doctors are trained to treat a wide range of conditions through both MDLIVE and Breakthrough, MDLIVE’s behavioral health therapy service.
- Ear problems
- Insect bites
- Nausea / vomiting
- Joint Aches
- Pink eye
- Respiratory problems
- Sore Throats
- Urinary problems / UTI
- And more!
Behavioral Health Concerns (brought to you by Breakthrough, An MDLIVE Company):
- Bipolar disorders
- Child and adolescent issues
- Eating disorders
- Gay/lesbian/bisexual/transgender issues
- Grief and loss
- Life changes
- Men's issues
- Panic disorders
- Parenting issues
- Postpartum depression
- Relationship and marriage issues
- Trauma and PTSD
- Women's issues
▾ How do I enroll in MDLIVE?
You can easily enroll in MDLIVE by clicking on the Enroll Now button.
▾ How do I activate my account?
Once enrolled in MDLIVE, please wait until your effective date to activate your account by using one the following methods:
1. Go online and visit: www.mdlive.com/ingoodhealth
2. Call 1-888-995-9630
3. Download our Mobile App, available on the iTunes store and Google Play. Please enter "ingoodhealth" as the group name.
▾ When can I start using my MDLIVE service?
You can start using MDLIVE after you sign up and activate your account. Once you have an MDLIVE account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.
▾ When is MDLIVE available?
MDLIVE is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MDLIVE anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
▾ Where is MDLIVE available?
MDLIVE is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.
▾ Can MDLIVE be accessed on mobile devices?
Yes, MDLIVE can be accessed on most mobile devices with an Internet connection. Our MDLIVE Mobile App is available for download in the iTunes Store and the Google Play Store.
NOTE: You must be enrolled in MDLIVE prior to accessing MDLIVE on a mobile device. Please enter "ingoodhealth" as the group name.
▾ Who are the MDLIVE doctors?
All MDLIVE doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.
▾ Can a provider prescribe medication as part of an MDLIVE visit?
Yes, if the MDLIVE doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.
▾ What system requirements do I need for MDLIVE videoconferencing?
To use video conferencing you need:
- Windows®7, Vista, or XP
- A Mac running OSX 10.6 (Snow Leopard) or superior
- Highspeed internet connection
- A webcam with at least 1.3 megapixels
- Microphone (most webcams already have microphone built in)
After you activate your account, you will be able to use a simple online simulation to test your configuration
and check if you are ready for a virtual consultation.
▾ Is MDLIVE safe and private?
Confidentiality is a respected part of MDLIVE’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information. MDLIVE can share your information with your PCP in accordance with applicable state and federal laws.
▾ I have a question that isn’t listed here. Can you help me?
Don’t see your question? Don’t worry. Just call us at 1-888-995-9630. We have highly trained
health service specialists standing by to take your call, 24/7/365.